Need help with SubGuardian?

Get help with subscription tracking, accounts, Premium, manual encrypted backup/restore, import/export, and the SubGuardian app on iOS and Android.

Contact

Email: support@subguardian.com

Accounts

You can use SubGuardian Free without an account. A SubGuardian account is required for Premium and account-based Premium services.

Premium cancellation

Premium billing is managed through Apple App Store or Google Play. Cancelling Premium is not account deletion. Premium access follows the store’s authoritative entitlement through the paid period. If Premium ends, existing local records remain visible, editable, and deletable; Free-plan limits apply when adding new records.

Account deletion

If the app is still installed, use its Delete account option. You can also request deletion without reinstalling the app from the account-deletion page. Deleting the account does not cancel store billing.

Backup and restore

Eligible signed-in Premium users can manually create and restore encrypted cloud backups. Automatic or continuous cloud sync is not currently available. Never send support your recovery passphrase.

Privacy

Read the Privacy Policy or the account-deletion information. Do not email passwords, one-time codes, payment-card details, store purchase tokens or receipts, or backup/recovery passphrases.

What to include in a support request

• Your device model and operating-system version
• A brief description of what happened
• The steps taken before the issue
• Screenshots without sensitive information, if useful

Response

We try to respond as promptly as reasonably possible. Clear, non-sensitive details help us investigate.